Our #1 focus is to take incredible care of you, our customer. We SO appreciate your support and to date, we have not rejected one request to return an item or swap an item for another when it falls within the parameters set below. Unfortunately, the "honor system" policy works only so long as people are willing to not abuse it.
As a local family run business, we don't have the deep pockets of Walmart, Cabelas or other huge corporations so we have been forced to incorporate a more systemized policy for returns, exchanges and refunds in order to have protection against unscrupulous people.
This protection will allow us to continue serving you, our awesome fans, with incredible gear at incredibly low prices.
IF YOU REQUIRE A RETURN, EXCHANGE, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: email@example.com
We will send you information on the process and an address to send your return. If your return complies please send with order number and/or name and reason for return or exchange.
We will communicate with you directly from start to finish via email one on one to facilitate returns, refunds, exchanges and warranty claims. Please, don't take advantage of small businesses. Small business is the heart and backbone of our country. Thank you for your purchase, your trust, and your honesty... now, our attorney wants us to include the formal language below. :)
Because our commitment is your complete satisfaction, we offer a 30 day guaranteed return policy. After the 30 days, we do not offer returns and all sales are final. If your product arrives damaged or has any manufacturing issues, we will do a return. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. If approved, we will ask you to send the product back to us. Once received, we will send you a brand new product at no cost to you.
REFUNDS (IF APPLICABLE)
Because of our production process, we offer refunds only on returned product. This will be reviewed on a case by case basis. To qualify for a refund, the item must be unused and in the original packaging. Please note clothing will only qualify for a full refund if unworn, clean and in the original packaging. If a refund is approved, you will be issued a full refund minus shipping costs. If your order included a free item this must be the first item returned before a refund will be issued.
To return your product, contact us at firstname.lastname@example.org for return address and process information.